Information Technology Services Program


Goal #1: Expand IT service focus to support organizational strategies.

Objectives

  • Ensure alignment with Countywide strategic initiatives.
  • Realign Customer Service functions to improve process maturity.
  • Provide increased transparency.

Success Measures


Goal #2: Provide operational excellence through a reliable and secure IT infrastructure.

Objectives

  • Comprehensive cyber security.
  • Standardization of network access, file storage, and email services.
  • Increase operational resiliency and business continuity/disaster recovery preparedness.

Success Measures


Goal #3: Support a talented and engaged workforce.

Objectives

  • Achieve high level of staff competency.
  • Develop a Succession Plan.

Success Measures


Goal #4: Provide stable financial base through adoption of a sustainable funding model.

Objectives

  • Develop a new IT Services funding model.
  • Foster cost sharing through intergovernmental initiatives.

Success Measures