Department of Transportation: Performance Measures


Oversee and support transportation systems that facilitate the movement of people throughout Maui County including public transit, commuter, paratransit, human services transit and air ambulance in a safe, efficient and cost-effective manner.


Administration Program
Air Ambulance Program
Human Service Transportation Program
Paratransit Services Program
 Public Transit Program

The Department of Transportation is responsible for the planning and implementation of all modes of transportation in Maui County including air, water and land. One of the department's main focuses includes coordinating transportation programs with county departments and agencies of the state and federal government. The Department seeks to mitigate the escalating traffic problem in the county, provide transportation options, and improve public awareness of traffic abatement measures and transit opportunities.
The Department of Transportation supports the following countywide outcome(s):
An Efficient, Effective and Responsive Government
Suitable Public Infrastructure
A Prepared, Safe and Livable County
A Healthy and Sustainable Community

Performance Measures are directly linked to budgetary outcomes. The adjacent chart offers a snapshot of the Department of Transportation's budget. The Department accounts for approximately 3.5% of the County's Operating Budget.

FY 2017 Highlights:

In 2017, the Department of Transportation met or exceeded nearly all success measure estimates. Within the Department:
  • On average, 97% of Maui Bus System routes, as part of the Public Transit Program, maintained reliable on-time records.
  • There was an increase in community events, forums, and public outreach events conducted with and or collaborated with other community organizations.
  • There was an increase in meetings, forums or events attended that focused on ADA paratransit services, supporting the goal of maintaining communication to address needs of ADA riders.

The best performance measures start conversations about organizational priorities, the allocation of resources, ways to improve performance, and offer an honest assessment of effectiveness.

Breaking Down Performance Measures

So how does the Department of Transportation measure up? Programs met 11 success measure estimates overall. Additionally, the following chart details the breakdown of the 14 performance success measures for the Department. Each measure of success is also categorized as either improving, maintaining, or declining in the past year (FY 2016-FY 2017). For the Department of Transportation, many success measures do not have a 2016 year comparison. Rather than seeing success measures as a static and final indicator, departments use them as continuous gauges and guides for future operation.
Performance Measures provide both overarching goals for programs that adhere to the department's mission, and measurement level numerical data to help departments assess their ability to implement budget dollars effectively and serve the Maui community. The following chart provides an extremely detailed breakdown of the Department's performance measures. Scroll through to explore how the department measures success.