Department of Water Supply: Performance Measures

Maui County focuses on aligning programs, activities and budget data to high-level outcomes in order to ensure efficiency and effectiveness in operations and the allocation of resources. Performance measures are based on data, and tell a story about whether a department or agency is achieving its objectives and if progress is being made toward achieving valuable outcomes. Performance Measures include program goals, program objectives, and quantified success measures to help understand how water supply programs are functioning at the County.


To provide clean water efficiently.


  • Water Administration Program
  • Water Operations Program

The Department of Water Supply provides water to approximately 35,700 services on both Maui and Molokai, meeting all state and federal quality standards. Along with providing clean water, the Department promotes water conservation efforts within Maui County. The Department also provides a number of resources for water conservation to help both the county as a whole and individual citizens.
The Department of Water Supply supports the following countywide outcome(s)
An Efficient, Effective and Responsive Government
A Strong Diversified Economy
Suitable Public Infrastructure
A Prepared, Safe and Livable County
A Healthy and Sustainable Community

Performance measures are directly linked to budgetary outcomes. The Department of Water Supply accounts for approximately 12% of the Operating Budget.

FY 2017 Highlights:

In 2017, the Department of Water Supply exceeded a number of success measure estimates. The Department:
  • Received zero water quality violations from the Environmental Protection Agency (EPA) and State of Hawaii Department of Health.
  • Maintained high water quality by exceeding estimates of the number of fire hydrants flushed in the upcounty unilateral flushing program.
  • Minimized loss of treated water by surveying 1,725 miles of pipes for leak detection, far exceeding the 2017 estimate.

The best performance measures start conversations about organizational priorities, the allocation of resources, ways to improve performance, and offer an honest assessment of effectiveness.

Breaking Down Performance Measures

So how does the Department of Water Supply measure up? Programs met 7 success measure estimates overall. Additionally, The following chart details the breakdown of the 12 performance measures for the Department of Water Supply of Maui County. Each measure of success is categorized as either improving, maintaining, or declining in the past year (FY 2016-FY 2017). The majority of programs in the department are either improving or maintaining their measured success. Rather than seeing success measures as a static and final indicator, departments use them as continuous gauges and guides for future operation.
Performance Measures provide both overarching goals for programs that adhere to the department's mission, and measurement level numerical data to help departments assess their ability to implement budget dollars effectively and serve the Maui community. The following chart provides an extremely detailed breakdown of the Department of Water's performance measures. Scroll through to explore how the department measures success.