Motor Vehicle & Licensing Division (DMVL)

The Division of Motor Vehicle and Licensing (DMVL) is funded under the Financial Services Program. DMVL provides direct service to the citizens of Maui County by issuing new and renewal driver licenses, motor vehicle registrations, various county business licenses, disabled parking placards, taxi drivers’ permits, and dog and bicycle licenses. DMVL collects payments on behalf of the Department of Water Supply and Department of Environmental Management for water and sewer fees, respectively. Administered on behalf of the State of Hawaii are commercial driver licensing, periodic motor vehicle inspection, state identification issuance, issuance of disabled person’s parking placards and the collection of motor vehicle registration fees and weight taxes.
Read below to learn more about goals, objectives and how the program measures success.

Goal #1: Strengthen and support the professionalism and skill of our workforce

Objectives

  • Increase the rate of training conducted annually.

Success Measures


Goal #2: Improve services to major population centers by efficiently allocating the provisioning of DMVL services between the main and other satellite offices and providing convenient portals for citizens to access DMVL services.

Objectives

  • Efficiently allocate the provisioning of DMVL services between the main & satellite offices to improve service to major population centers
  • Increase rate of vehicle registrations completed through alternative service portals

Success Measures


Goal #3:  Ensure that vehicle documents and driver credentials are issued in an accurate, secure and efficient manner through proper verification of applicant identities, authentication of documents and employees completion of annual fraudulent document recognition training.


Objectives

  • Increase the # of applicant identities verified through the Identity Management System (IMS) annually.
  • Maintain the rate of employees who completed the annual fraudulent document recognition training at 100%.

Success Measures


Goal #4: Enhance the delivery of services to our customers.

Objectives

  • Reduce customer wait times- Achieve the proper balance of force & process efficiency to load to implement a 30-minute average wait time (AWT) standard at all DMVL locations.
  • Increase customer satisfaction.

Success Measures


Goal #5: Strengthen security and safety measures at all DMVL offices through safety awareness training and compliance with the Social Security Administration (SSA) and privacy requirements and safeguards.

Objectives

  • Complete Safety Awareness training annually.
  • Complete SSA compliance and certification.
  • Comply with Department of Transportation (DOT) "Access Control Standards"

Success Measures


Goal #6: Promote traffic safety by ensuring new drivers are qualified and competent to operate motor vehicles on public roadways.

Objectives

  • Increase the # of new driver licenses issued annually based on knowledge and road skills test

Success Measures